TELLUS

 

Terms of Service

Terms of Service

 

Your consent to these Terms of Service constitutes part of the contract of supply of services under EU Consumer Contracts Regulations and other applicable RoI and EU law including the Sale of Goods and Supply of Services Act 1980. The law requires us to set out certain of your rights, including the right to cancel the contract. 

 

1. The Parties
The parties to the contract are you, the consumer, and Tellus Aviation Academy AB, company registration number 556899-0559 (“TELLUS”), Registered office: Rotevägen 8, 611 92, Stockholm-Skavsta Airport, Sweden. Our telephone number is +46 (0) 155 20 30 10, our email address is info@tellus.aero.

 

2.1 Ordering

By pressing ‘Buy now’ on the website you will place an order for our training services. By accepting these Terms of Services you explicitly acknowledge that placing the order implies an obligation to pay. Skies Airline Training then has a legal duty to supply services that are in conformity with the contract.

 

2.2 Prices & VAT
Each item is listed in either US Dollar or Euro, including, when applicable,  VAT. In the cart you can see the total price including all taxes and fees, such as VAT, shipping and payment charges.

 

3.1 Payment
Payment is made through the selected payment method at checkout. The payment method is provided by Bambora together with partners.

 

3.2 Card Payment
Payment is accepted by Visa, MasterCard and Maestro. Payment of your debit card takes place immediately.

 

4. Shipping & Shipping Methods
Since we only supply services, and not goods, there are no shipping charges added to your order.

 

5. Your right to cancel

EU Consumer Contracts Regulations give you a right to cancel the transaction within 14 days after the day of receipt of the goods or services, with some exceptions such as the provision of downloaded content and software from USBs. This 14 day period is known as the 'cancellation period' or 'cooling off' period.


For the download of digital content the law requires the download to be withheld by us until the end of the 14 day cooling off period unless both parties consent to waive the right to cancel. By accepting these terms and conditions you give your express consent to waive the right to cancel for downloaded digital content, effective from the point the download starts or you access your online account at skies.aero.


In the case of provision of a service the law also prohibits us from supplying that service during the cooling off period unless you make an express request. By accepting these terms and conditions you are making such an express request for us to provide any service which you have purchased effective from the point of order and without waiting for the expiry of the cancellation period. If you subsequently exercise any right to cancel within the cancellation period Skies Airline Training will not charge you for services provided during the cancellation period.


This does not affect your rights under the Sale of Goods and Supply of Services Act 1980 and other applicable consumer legislation.

 

6. Complaints

Complaints related to

- Unsatisfactory or unfair treatment
- Delays in our service
- The follow up on complaints
- Unsatisfactory treatment by Skies Airline Training personnel
are subject to the following procedures:

 

Send your complaint in writing to: complaint@tellus.aero

After receiving the complaint, Tellus Aviation Academy will confirm the complaint within 7 business days and provide a contact person.

 

An overview of the actions on the complaint will be sent to you within 15 working days (If not possible to solve the problem within 15 working days, you will be notified with the reason and be provided with a new deadline).

 

Your complaint is always treated confidentially.

 

All complaints will be stored indefinitely by Skies Airline Training, including all required actions.

 

7. Privacy, Security & Personal Information
In connection with your order, you agree that Tellus Aviation Academy AB stores and uses your information. We do this to fulfill our commitments to you. Our Privacy statement  can be found HERE.

 

8. Contact & Customer Service
Contact information to us can be found HERE 

 

9. Cookies
A cookie is a text file sent from a webpage to your computer where it is stored either in memory (session cookies) or as a small text file (text-based cookies). Cookies are used to store e.g. login information or your shopping cart when browsing around different websites. If your browser is set to not accept cookies, you will not be able to place an order on our site. You can easily change this under settings in your browser. Please note that we do not use cookies to save personal information about you


10.1 Force Majeure
Force Majeure such as war, extensive labor dispute, blockade, fire, environmental disaster, serious contagion or other extent that a party has no control over which prevents a party from fulfilling its obligations and releasing a party from it. Such exemption applies, provided that the activities can not be carried out under these conditions. The counterparty shall be immediately informed of circumstances that may apply this provision

 

10.2 Changes to Contract Terms
After the customer has completed a purchase, the Sales Company is not entitled to change the terms of the current purchase unless otherwise agreed.

 

10.3 Complaints
Complaints should be submitted to claims@tellus.aero and will processed as soon as possible by our customer service.

 

10.4 Disputes & Laws
Swedish law shall apply to all purchases under these terms and conditions. Dispute of purchase under these terms and conditions shall be exclusively investigated by the Swedish General Court