Terms of Service
Your consent to these Terms of Service constitutes part of the contract of supply of services under EU Consumer Contracts Regulations and other applicable RoI and EU law including the Sale of Goods and Supply of Services Act 1980. The law requires us to set out certain of your rights, including the right to cancel the contract.
1. The Parties
The parties to the contract are you, the consumer, and Tellus Aviation Academy AB, company registration number 556899-0559 (“TELLUS”), Registered office: Rotevägen 8, 611 92, Stockholm-Skavsta Airport, Sweden. Our telephone number is +46 (0) 155 20 30 10, our email address is email@example.com.
By pressing ‘Buy now’ on the website you will place an order for our training services. By accepting these Terms of Services you explicitly acknowledge that placing the order implies an obligation to pay. Skies Airline Training then has a legal duty to supply services that are in conformity with the contract.
2.2 Prices & VAT
Each item is listed in either US Dollar or Euro, including, when applicable, VAT. In the cart you can see the total price including all taxes and fees, such as VAT, shipping and payment charges.
Payment is made through the selected payment method at checkout. The payment method is provided by Bambora together with partners.
3.2 Card Payment
Payment is accepted by Visa, MasterCard and Maestro. Payment of your debit card takes place immediately.
4. Shipping & Shipping Methods
Since we only supply services, and not goods, there are no shipping charges added to your order.
5. Your right to cancel
EU Consumer Contracts Regulations give you a right to cancel the transaction within 14 days after the day of receipt of the goods or services, with some exceptions such as the provision of downloaded content and software from USBs. This 14 day period is known as the 'cancellation period' or 'cooling off' period.
For the download of digital content the law requires the download to be withheld by us until the end of the 14 day cooling off period unless both parties consent to waive the right to cancel. By accepting these terms and conditions you give your express consent to waive the right to cancel for downloaded digital content, effective from the point the download starts or you access your online account at skies.aero.
In the case of provision of a service the law also prohibits us from supplying that service during the cooling off period unless you make an express request. By accepting these terms and conditions you are making such an express request for us to provide any service which you have purchased effective from the point of order and without waiting for the expiry of the cancellation period. If you subsequently exercise any right to cancel within the cancellation period Skies Airline Training will not charge you for services provided during the cancellation period.
This does not affect your rights under the Sale of Goods and Supply of Services Act 1980 and other applicable consumer legislation.
Complaints related to
- Unsatisfactory or unfair treatment
- Delays in our service
- The follow up on complaints
- Unsatisfactory treatment by Skies Airline Training personnel
are subject to the following procedures:
Send your complaint in writing to: firstname.lastname@example.org
After receiving the complaint, Tellus Aviation Academy will confirm the complaint within 7 business days and provide a contact person.
An overview of the actions on the complaint will be sent to you within 15 working days (If not possible to solve the problem within 15 working days, you will be notified with the reason and be provided with a new deadline).
Your complaint is always treated confidentially.
All complaints will be stored indefinitely by Skies Airline Training, including all required actions.